Introduction

At PayInJoy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our smartphone financing services.

Last Updated: November 30, 2025

By using our services, you consent to the data practices described in this policy.

Information We Collect

We collect information that helps us provide our services and improve your experience:

Personal Information

  • Identity Information: Full name, date of birth, government-issued ID numbers
  • Contact Information: Phone number, email address, residential address
  • Financial Information: Income details, employment information, banking details
  • Documentation: ID documents, proof of income, photographs

Automatically Collected Information

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, actions taken)
  • Location data (general location based on IP address)

How We Use Your Information

We use your personal information for the following purposes:

  • Loan Processing: To evaluate and process your loan application
  • Identity Verification: To verify your identity and prevent fraud
  • Communication: To send updates about your application and important notices
  • Service Improvement: To enhance our services and user experience
  • Legal Compliance: To meet regulatory requirements and prevent illegal activities
  • Marketing: To inform you about relevant products and offers (with your consent)

Important: We will never sell your personal information to third parties for marketing purposes.

Information Sharing

We may share your information with trusted partners in the following circumstances:

  • Credit Bureaus: To report loan performance and check creditworthiness
  • Service Providers: Companies that help us operate our business (payment processors, cloud services)
  • Legal Requirements: When required by law, regulation, or legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

All third parties are required to maintain the confidentiality and security of your information.

Data Security

We implement robust security measures to protect your information:

  • Encryption of sensitive data during transmission and storage
  • Secure servers with restricted access
  • Regular security audits and vulnerability assessments
  • Employee training on data protection practices

While we take reasonable precautions, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we strive to use commercially acceptable means to protect your information.

Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information under certain circumstances
  • Objection: Object to processing of your personal information
  • Restriction: Request restriction of processing under certain conditions
  • Portability: Request transfer of your data to another organization

To exercise these rights, please contact us using the information below.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email

privacy@payinjoy.com

Phone

+255 700 000 000

Address

123 Business Street, Dar es Salaam, Tanzania

Business Hours

Mon-Fri: 8:00 AM - 6:00 PM

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.