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Get in touch with our support team - we're here to help you!
Get in Touch
Phone Support
Speak directly with our support team
+255 617 050 626 / +255 627 757 242
Mon-Fri: 8:00 AM - 6:00 PM
Email Support
Send us an email anytime
payinjoyafrica@gmail.com
Response within 24 hours
Live Chat
Instant messaging support
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Available during business hours
Office Location
Mabibo mwisho, oilcom
123 Innovation Drive
Dar es Salaam, Tanzania
Dar es Salaam, Tanzania
Mon-Fri: 8:00 AM - 6:00 PM
Sat: 9:00 AM - 2:00 PM
Sat: 9:00 AM - 2:00 PM
Send us a Message
Frequently Asked Questions
How long does loan approval take?
Loan applications are typically processed within 24-48 hours. You'll receive an email notification once your application has been reviewed. For urgent cases, please contact our support team directly.
What documents do I need for a loan application?
You'll need a valid ID (National ID, Passport, or Driver's License), proof of income (payslips or bank statements), and recent utility bills for address verification. For NIDA verification, additional details may be required.
Can I change my payment schedule?
Yes, payment schedules can be adjusted. Please contact our support team at least 7 days before your next payment due date to discuss available options for rescheduling.
What happens if I miss a payment?
We understand that circumstances can change. If you anticipate difficulty making a payment, please contact us immediately. Late payments may incur additional fees and affect your credit standing with us.